‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an natural focus for online content feeds.
Nonetheless, its ascent as a viral TikTok topic has thrust it into the lead of an advertising revolution, seeing big businesses investing heavily in content creators and devoting less capital to marketing items in legacy broadcasters.
The Path from Petroleum to Platforms
First created commercially in the 1870s by scientist Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Currently, a wave of content from users have documented the product’s widespread use in “life hacks”.
Promoted as a solution for polishing footwear or prolonging the scent of perfume, and also a remedy for squeaky doors. Users have even applied it to prevent the annoyance of crisp flavouring sticking to fingers.
Harnessing the Hype
Detecting the product’s new life online, executives at the multinational boosted the tips by asking their own scientists to test them and sharing the findings with influencers.
Suggestions that it lessened the sting of chili on the mouth were validated. So too were ideas it could lengthen scent duration and rejuvenate purses. Claims that it would whiten teeth or lengthen eyelashes were disproven.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This observation of social channels to shape commercial tactics has been dubbed “social listening”. The company's chief executive, recently appointed, has stated the intention is to spend half of its colossal advertising budget on platform-based material.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without spoiling the atmosphere” was essential.
“How do brands authentically become part of the conversation? This remains our core objective as brands, dating to when neighbors chatted over fences and sharing usage tips.
“There’s this moving away from a one-to-many model, where we would just broadcast out … Today, it's numerous dialogues, diverse communities. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“Ensuring your product is discussed by consumers, mentioned by individuals, that fosters reliability and pertinence. Influencers are vital for this. We are expanding this endorsement system.”
A Seismic Media Shift
The strategy reflects profound shifts happening in audience habits, with Gen Z and millennial audiences devoting greater hours to digital networks than legacy broadcast and print media.
This change is evidenced by declines in broadcast and newspaper ads. In the UK, ad revenues for primary networks have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a media convergence as corporations essentially turn into content studios, collaborating with numerous influencers to boost their products.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they are dedicating far more hours to Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Many companies report to us people trust recommendations from the creators they engage with more than they trust ads. This is a persistent pattern.”
He added firms may also cut expenditures by focusing on influencers over large-scale legacy ad buys, which also allows them to tweak their content more easily to gauge performance.
Such methods are increasing. Promotional expenditure on the creator economy is growing fourfold quicker than the media industry overall. Across the United States, it has more than doubled since 2021 and is forecast to attain substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, executives said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Our relevance has faded.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”